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MEDTRONICS WORKSHOP/ TRAINING |
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Dr Bhavna Barmi (Senior Psychologist at Fortis Escorts Heart Institute) and Ms Millin Sangha (Counselling Psychologist) conducted a two day Training Workshop on Important Counselling Skills for the Workplace. The Training was conducted at Medtronics in Mumbai on 30th September, 2013 and 1st October, 2013. The two day 12 hour training was aimed at imparting important Skills of Counselling that are required at the workplace to around 14 Patient Counsellors from different states to help them gain confidence and knowledge of Counselling Skills. The training for the first day focused on the Basic Skills of Counselling like Establishing a Rapport, Attending Behaviour, Reflection or Paraphrasing, Open Ended Questions as well as Unconditional Positive Regard and on Listening versus Hearing as well as Empathy versus Pity. The Training incorporated Case Studies as well as Roleplays which made the training more interactive and each participant was given the opportunity to apply the knowledge that was being supplemented to them. The Training on the second day focused on the important topic of Opening and Closing a Counselling Session. The training revolved around the important skills of the Counselling Process and Assuring Confidentiality as well as Establishing the Goal of the Sessions which included Structuring, Paraphrasing and Summarizing while Managing Endings. The second day also included Role plays as well as Feedback to make the training more effective. The two day Training Workshop was successful with a lot of learning and knowledge to take back. |
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